Privacy Policy
Az Car Rents Inc · Effective October 13, 2026
This Privacy Policy explains how Az Car Rents Inc ("Az Car Rents," "we," "us," or "our"), an Iowa S corporation and the independently operated Avis and Budget licensee location at 5500 NW Johnston Dr, Ste C, Johnston, IA 50131, collects, uses, and protects your information when you call us, text us, visit this website, or rent from our Johnston, Iowa location.
Rental agreements are also governed by the Avis or Budget rental terms and privacy notice shown on your rental agreement. This policy covers the information Az Car Rents Inc handles at our location, including our phone and text messaging.
Information we collect
- Contact details: name, mobile and other phone numbers, email address, and mailing address.
- Rental details: reservation and rental agreement numbers, pickup and return dates, vehicle information, and delivery address when you ask for a delivery.
- Identity and eligibility information: driver's license and related details needed to rent a vehicle.
- Payment information: payment card details collected at the counter or through the Avis or Budget reservation systems.
- Communications: call notes, voicemails, call recordings (when you are told a call may be recorded), and text messages you exchange with us.
- Website data: this website does not use advertising trackers. Our hosting provider may keep standard server logs (such as IP address and browser type) for security.
Why we use it
- To make, confirm, change, and cancel reservations and to complete your rental.
- To send transactional text messages about your reservation and rental, such as confirmations, changes and cancellations, pickup and return reminders, extension and overdue notices, and callbacks.
- To arrange vehicle deliveries to certain locations.
- To answer questions and return your calls and messages.
- To process payments, prevent fraud, and recover vehicles and amounts owed.
- To meet legal, tax, insurance, and licensing obligations.
How we share information
We do not sell your personal information. We share information only as needed to provide your rental, including with Avis Budget Group (the licensor whose reservation and rental systems we use), payment processors, phone and text messaging service providers that send messages on our behalf, insurers, and government authorities when the law requires it.
Text messaging (SMS) privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
We use your mobile number only to send messages about your reservation and rental and to respond to you. Service providers that deliver our messages receive your number only to deliver those messages. You can opt out at any time by replying STOP. Reply HELP for help. See our SMS Terms.
How long we keep information
We keep information as long as needed for the purposes above and to meet legal, tax, and recordkeeping requirements, then delete or de-identify it.
Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure.
Your choices
- Opt out of text messages at any time by replying STOP.
- Ask us to access, correct, or delete your information by contacting us below. We may need to keep some records for legal reasons.
Children
Our services are not directed to children under 13, and we do not knowingly collect their information.
Changes to this policy
We may update this policy. The effective date above shows when it last changed.
Contact us
Az Car Rents Inc5500 NW Johnston Dr, Ste C, Johnston, IA 50131
Phone: 515-393-5453
Text: 515-377-8787
Email: [email protected]